Support Credits — Get a move on, on demand

Flexible help. No retainer. Fixed outcomes.
Support Credits are pre-paid tokens you can spend on clinics, reviews, workshops, and quick hands-on fixes—exactly when you need them.

Buy credits · Schedule a free call

Why this?

Momentum is lumpy. Some weeks you need a Decision Day, other weeks a dashboard tune, or help to design an experiment or tighten OKRs. You shouldn’t have to sign a retainer to get small, high-leverage help.

What it is

  • 1 credit = 60-minute remote clinic (Zoom/Meet)

  • 2 credits = ½-day on-site (EU; travel at cost)

  • Fixed scope, clear outcome, short summary—done.

Use credits anytime in the quarter to unblock, sharpen, or accelerate.

What you can use them for

  • Decision Day facilitation (keep / tune / kill)

  • Dashboard tune (one page, clean trend, decision log)

  • Leader/Captain/Coach refreshers (micro-training, Q&A)

  • Experiment design (First Question + Acceptance + window)

  • Behavior Pack writing (Rule, Checklist, Protocol)

  • Executive OKR review (tighten language; add ranges)

  • Author’s Red Pen™ — Deep (= 3 credits)

  • Offsite prep (agenda with decisions, not slides)

We work in your tools (Sheets/Notion/Slack/Teams). You keep the assets.

Packs & pricing

  • 5 Credits — €2,200

  • 10 Credits — €4,000

  • 20 Credits — €7,500

Volume buys are sharable across teams. Invoices are annual or per pack.

How it works

  1. Pick a pack and checkout (invoice or card).

  2. Book a slot (48h notice). Tell us the outcome you want.

  3. We run the clinic (remote or on-site).

  4. Delivery: a short summary (what changed, next move) and any updated docs.

Rules (simple, fair)

  • Expiry: credits expire at quarter-end; one-quarter rollover max.

  • Scheduling: ≥ 48h notice; no-show or <24h cancel = credit used.

  • On-site: 2 credits per ½-day (EU); travel billed at cost.

  • Scope: clinics are focused; for larger initiatives, book Needle Launch™.

  • Access: no ongoing Slack/DM; email for scheduling + delivery only.

Good combos (examples)

  • Quarter start (4 credits): OKR review (2) + Dashboard tune (1) + Captain refresher (1).

  • Evidence or Elimination™ sprint (3 credits): design criteria (1) + mid-sprint check (1) + decision facilitation (1).

  • Leadership polish (5 credits): Red Pen Deep (3) + two exec clinics (2).

FAQs

Can we buy once and reuse all year?
Credits live inside quarters to encourage action. You can roll unused credits one quarter.

Can we get a refund on unused credits?
No refunds on unused credits; plan small, use often. (You can share across teams.)

Will you write deliverables for us?
Yes—within the clinic scope (e.g., finalize a Behavior Pack, rewrite OKR wording, prep Decision Day brief).

What if we need more than a clinic?
That’s Needle Launch™ (2×½ day) or Foundations. Credits are for targeted help.

Ready when you are

Buy credits · Schedule a free call